LANGUAGES: GREN

Returns & Refunds

  • Return policy

    Return policy

    You have the right to return a product or products within 14 working days from the delivery date. In case you want to return a product fill in the special Return Form found in the packaging in order to inform us why you wish to return the item as well as the manner in which we can best serve you. In the event that your return is not caused by company’s fault, you will be charged with the cost of returning goods. If the reason of your return concerns company’s fault then the company will undertake the cost of returning clothing. In case you missed the special form you can download it from here.

    The Return Form offers you the following options:

    A) Exchange. We will do our best to exchange the returned product whether this was defective (same code, different size or color), or if you received the wrong code, or it is not the right size for you or for any other reason which you can complete at the form (choose Exchange on the Return Form). For the best service, we advise that within 24 hours from receipt, you inform us on your wish to exchange the product.

    B) Refund. Refund to your chosen bank account or Paypal account from which the payment was made or the credit card you charged, within 30 calendar days from the receipt of the returned product (Option Refund to the Return Form).

    C) Credit. Credit the value of the returned item to your special coupon that we will send to you when we receive the returned product in order to use it during your next purchase. The coupon will be sent within three days of receipt of goods to our warehouse (Option Credit to the Return Form).

    Process of returning a product

     

    From the date of receipt, you have 14 days to decide whether you wish to return the clothing. In case you want to return all or part of your order, please complete the special Return Form included in the received product’s packaging. In the case that you have misplaced the Return Form, you may download it from here.

    Please note that when you return a product must know the order number, product code, and your desire for Exchange, Refund or Credit, so we can accommodate your request as soon as possible and accurately.

    The returned items should be sent to the following address:

    NetPlanet S.A.

    19, Irous str.

    Athens – PC 10442, Greece

    Tel: 30 210 422 1 422

    Fax: 30 210 422 1 423

    Email: info@idfashion.gr

    NOTE:

    *In the case exchange is not possible due to lack of availability for the requested clothing; we will contact you offering you choices B and C.

    * All the returned products should be in their original quality state and labels should not have been removed.

    *The responsibility for returning the product to our warehouses is exclusively the customer’s. This is why you should make sure the product is properly packaged when returned.